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Hilton Lake Las Vegas Resort and Spa

4.0 star property
Beach resort with a full-service spa and a conference centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Lake Las Vegas Resort and Spa

Exterior
Exterior
Exterior
Exterior
Meeting facility

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Pool
    Pool

Explore the area

Map
1610 Lake Las Vegas Pkwy, Henderson, NV, 89011
  • Lake Las Vegas
    12 min walk
  • Reflection Bay Golf Club
    16 min walk
  • Chimera Golf Club
    7 min drive
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    32 min drive

Room options

View all photos for Signature King Suite/ Roll in shower

Premium bedding, pillow-top beds, in-room safe, desk

Signature King Suite/ Roll in shower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature King Suite/ Accessible Tub

Premium bedding, pillow-top beds, in-room safe, desk

Signature King Suite/ Accessible Tub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 89 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Lake View/ Roll in shower

Premium bedding, pillow-top beds, in-room safe, desk

Double Lake View/ Roll in shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King room/ roll in shower

Premium bedding, pillow-top beds, in-room safe, desk

Standard King room/ roll in shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

View all photos for Double Lake View/ Accessible Tub

Premium bedding, pillow-top beds, in-room safe, desk

Double Lake View/ Accessible Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 223 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double

Premium bedding, pillow-top beds, in-room safe, desk

Standard Double

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Lakeview

Premium bedding, pillow-top beds, in-room safe, desk

King Lakeview

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature King Suite

Premium bedding, pillow-top beds, in-room safe, desk

Signature King Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Lake View

Premium bedding, pillow-top beds, in-room safe, desk

Double Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King room/ Accessible Tub

Premium bedding, pillow-top beds, in-room safe, desk

Standard King room/ Accessible Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King

Premium bedding, pillow-top beds, in-room safe, desk

Standard King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Westin Lake Las Vegas Resort & Spa by Marriott
On private beach
Pool
Hot tub
Spa
4.1 out of 5, Very good, (1171)
The price is NZ$395
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Westin Lake Las Vegas Resort & Spa by Marriott

About the area

Henderson

At Hilton Lake Las Vegas Resort and Spa, you'll be 5.6 km (3.5 mi) from Lake Mead National Recreation Area and 12 km (7.5 mi) from Sam Boyd Stadium. Highlights at this beach resort include 2 restaurants, a full-service spa and a poolside bar. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The bistro, Firenze Lounge, is open for lunch and dinner. The resort's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. 89125 square feet (8280 square metres) of event facilities include meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4-property class Lake Las Vegas resort include Boulder Strip and Clark County Museum.
View more Resorts in Las VegasOpens in a new window

What's nearby

  • Lake Las Vegas - 12 min walk - 1.0 km
  • Reflection Bay Golf Club - 16 min walk - 1.4 km
  • Sam Boyd Stadium - 12 min drive - 12.1 km
  • Boulder Strip - 12 min drive - 12.4 km
  • Sunset Station Casino - 14 min drive - 13.1 km

Getting around

  • Las Vegas International Airport Station - 40 min drive
  • Las Vegas, NV (LAS-Harry Reid Intl.) - 32 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Slice 19 - ‬8 min drive
  • ‪The Chicken Shack - ‬9 min drive
  • ‪Taco Bell - ‬9 min drive
  • ‪Omelet House - ‬9 min drive

About this property

Hilton Lake Las Vegas Resort and Spa

Beach resort with a full-service spa and a conference centre
Hilton Lake Las Vegas Resort and Spa offers its guests a full-service spa, Access to hot tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 89125 square feet (8280 square metres) and includes a conference centre. A seasonal outdoor pool, a fitness centre, and a terrace are also featured at the business-friendly Hilton Lake Las Vegas Resort and Spa. Parking is available for a fee.

This 4-star Henderson resort is smoke free.

  • 349 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 89125 sq ft of conference space
  • 8280 sq. m of conference space
  • Built in 2002
  • Deli
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hilton Lake Las Vegas Resort and Spa offers 349 accommodations with laptop-compatible safes and a safe. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs.

The on-site spa has 24 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Valet parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:30 AM for a fee: USD 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Firenze Lounge
  • Medici Cafe and Terrace

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference centre (89,125 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • In the mountains
  • On a lake
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 24 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels
  • Pay films
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day
  • Resort fee: USD 32.79 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Self-parking
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 25.00 per person
  • Valet parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9:00 AM to 5:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Lake Las Vegas
Hilton Lake Las Vegas Resort
Hilton Resort Lake Las Vegas
Lake Las Vegas Hilton
Lake Las Vegas Hilton Resort
Lake Las Vegas Resort
Resort Lake Las Vegas
Hilton Lake Las Vegas Resort Henderson
Hilton Lake Las Vegas Henderson
Hilton Lake Las Vegas Resort Spa
Hilton Las Vegas Spa Henderson
Hilton Lake Las Vegas Resort and Spa Resort
Hilton Lake Las Vegas Resort and Spa Henderson
Hilton Lake Las Vegas Resort and Spa Resort Henderson

Frequently asked questions

What is the cancellation policy at Hilton Lake Las Vegas Resort and Spa?

Hilton Lake Las Vegas Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Lake Las Vegas Resort and Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Lake Las Vegas Resort and Spa on 17 Dec 2024 start from NZ$210.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Lake Las Vegas Resort and Spa?

Yep, Hilton Lake Las Vegas Resort and Spa has valet parking with in/out privileges for USD 20.00 per night. Additionally there is motorhome/coach/lorry parking, for a fee.

Is there a spa on site at Hilton Lake Las Vegas Resort and Spa?

Yep, there is an onsite spa at Hilton Lake Las Vegas Resort and Spa. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Lake Las Vegas Resort and Spa have a pool?

Hilton Lake Las Vegas Resort and Spa has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 9:00 AM to 5:00 PM (Seasonal outdoor pool open from March to October).

What makes Hilton Lake Las Vegas Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Lake Las Vegas Resort and Spa.

Is Hilton Lake Las Vegas Resort and Spa family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hilton Lake Las Vegas Resort and Spa is a hit with families.

Does Hilton Lake Las Vegas Resort and Spa serve breakfast?

You bet, full brekkie is available daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hilton Lake Las Vegas Resort and Spa?

No, Hilton Lake Las Vegas Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Lake Las Vegas Resort and Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Lake Las Vegas Resort and Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Lake Las Vegas Resort and Spa?

No, only service animals are allowed.

Is there a golf course on site at Hilton Lake Las Vegas Resort and Spa?

There is a golf course next to Hilton Lake Las Vegas Resort and Spa.

Hilton Lake Las Vegas Resort and Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dunya

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Friendly staff. Beautiful property. Convenient access to restaurants and shops.
Stayed 4 nights in Aug 2024

8/10 Good

Rachel

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Hot and tired in Henderson
I really struggled with this review. The ONLY reason I went with an overall 4 stars is for the simple fact that the staff was super nice and the outside of the hotel was amazing and beautiful. My boyfriend and I came for just an overnight stay, with another couple, for an Indoor football game. First, when we arrived, we noticed an almost moldy smell.We believed it was because of the lake. We arrived early, due to the game starting at 1:00, and they were able to check us in at 10:00am. We went to the game and, when we arrived back, that’s when we noticed that our room was super hot and would not cool down. Our refrigerator smelled of marajuana that, when we opened it, stunk up the whole room. The bathtub would not drain when we filled it up to stick our feet in to try to cool off. When we called the front desk, they were aware of the problems with the air and moved us down to the main floor. Our friends were also having the same issues. When we arrived at the new room, at 11:30 at night, the air was a little better, but not by much. We just dealt with it since we were leaving in the morning.Before checking out I explained my frustrations with the front desk and was offered a refund. They definitely understood the issues and made it right. They sympathized with us and I understood that they are employees and can’t control most of the issues we were having.That is why they got the rating they did; for the Amazing staff. I would give them a second try but only in the winter time.
Stayed 1 night in Aug 2024

2/10 Terrible

Steve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Katie, Paradise

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
1510😎
Stayed 1 night in Jul 2024

10/10 Excellent

sofia

Travelled with partner
Liked: Staff & service, amenities
Beautiful view. I like the tub. Nice pool. Relaxing.
Stayed 1 night in Aug 2024

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel is beautiful
Hotel is very beautiful, but pool closes at 7, which is when you could actually go into it without burning and suffocating in the heat. So not very family friendly in that sense. And the bed was not comfortable, was sunk in the middle and couldnt stay on your own side.
Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did experience this trip an issue with the AC unit, no hot water and no refrigerator which was not good since we had a small baby in the room
Stayed 2 nights in Aug 2024

2/10 Terrible

Scynthia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Heat stroke and over booked
Unfortunately the hotel had some horrible misadventures from overbooked, to broken airconditioning, and very angry guest. Even if a room had been found who would want to chance it staying there and surviving the heat.
Stayed 1 night in Aug 2024

6/10 Okay

Christopher, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was close to the shops however many shops were vacant. The air conditioning was very poor in the room and we cut our stay short.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to stay away from the strip.
Stayed 2 nights in Aug 2024

2/10 Terrible

Devan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad Staycation.
My King suite was in a corner on the bridge wing and barely had a "Lake View". It was extremely hot even though I turned the thermostat down to 40 in both the bedroom and living suite. I and other guest went to the receptionist desk to speak to them regarding the temperature and they informed us that it's harder to cool that wing of the hotel. Why have it, charge more, and provide less then? They were kind enough to switch me into a different room that was slightly cooler, but inferior to the original in size and overall quality. I was so uncomfortable sleeping that I left the room the following morning around 6 a.m. This was supposed to be a simple overnight staycation. I should have stayed home instead
Stayed 1 night in Aug 2024

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

chi-cheng

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

ANDREY

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had my daughter birthday there. At the pool not enough umbrellas. Kids got burned.the room smells old furniture. Staff is completely not helpfull. Also got charged for wii......i its incllded on hotels.com. we didn’t use it.
Stayed 2 nights in Aug 2024

6/10 Okay

Rives

Travelled with group
Liked: Cleanliness
Air conditioning in rooms was not that strong and couldn't get below low to mid 70s. Was hot in the room the whole time. Towel service and food and drink service at the pool was minimal. Had to order food inside a shack with frequent credit card processing problems and there were often no pool towels because families would grab a dozen and leave then on the chairs and they sat there all day not picked up by staff. Food by the pool was pretty decent though.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to visit with family
Stayed 9 nights in Aug 2024

10/10 Excellent

Alexis

Stayed 2 nights in Aug 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a princess
Stayed 1 night in Jul 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 2:30pm to check-in early (requested the day before) room wasn't ready. Stored luggage with bell staff and headed off for a show. Came back around 11:30-12:00 and they said they overbooked so we didn't have a aoom anymore. After 1.5hrs they found us a room. Went up to the room at 1am and the manager and a worker were in the room getting it ready. So at 1am finally in the room and went to have a shower only to find there was no shower gel. Overall experience was terrible. The mattress was terrible. Room cleanliness wasn't great either. The lobby looks fantastic the rooms terrible. Don't waste your time staying here.
Stayed 1 night in Aug 2024

2/10 Terrible

Kristina

Disliked: Staff & service, property conditions & facilities
I would not waste money on this resort. The front desk didn't have any guidance for day trips or tickets to shows. The room had no hot water, it wasn't just us or a limited amount..there wasn't any. Room service was never delivered, when called to ask where it was; I was told she never saw it and I placed it the night before on the card. The following day I didn't fill the card out thinking that maybe I should just call. Well do not do that because they don't answer. I then called guest services and asked if our phone wasn't working or if they could transfer me and explained I was trying to reach them to place an order for the last hour and he did transfer me but still no answer. So we just went out for breakfast. This wasn't a busy weekend, it was during the week and there weren't a lot of guests. Staffing didn't seem short and I am not one to complain. I just want others to know how disappointing our stay was.
Stayed 3 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness
Hotel was very nice. Mail problem was hot water took long time come up. Food expenses
Stayed 2 nights in Aug 2024

8/10 Good

marcus, Twain Harte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a baseball tournament in Henderson so decided to stay here vs. the strip. The property is very nice! In a good way, it reminded us of the movie The Shining. Good bones, beautiful decor, lots of carpeting but it was clean. We arrived on the 4th of July & as expected, it was packed. The pool was too packed for our liking so we were going to go back later in the evening. Unfortunately the pool closes at 6! It was in the 115’s all weekend and to not have access to the pool after dinner was a huge bummer for our family. We were here for five days & after watching baseball all day, we were looking forward to hanging out at the pool. We left a day early to stay at a hotel on the strip that had later pool hours. Overall, it was just ok for us.
Stayed 4 nights in Jul 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Pleasant staff Used self park garage. Could be better marked as to whick level is ground and where bridge is located
Stayed 1 night in Jul 2024