See all properties
Save

Castle Hilo Hawaiian Hotel

3.5 star property
Bayside hotel with fitness centre and 24-hour front desk

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Suite, 1 Bedroom, Ocean View | Living area
Lanai
Aerial view
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping
The current price is NZ$389
includes taxes & fees
27 Mar - 28 Mar

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Hilo

At Castle Hilo Hawaiian Hotel you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. .Near this 3.5-property class Keaukaha hotel, you'll find Port of Hilo.

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Hilo Shopping Center - 3 min drive - 2.7 km
  • University of Hawaii at Hilo - 5 min drive - 4.3 km
  • Port of Hilo - 6 min drive - 3.4 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside hotel with fitness centre and 24-hour front desk
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,234 reviews
The price is NZ$431
includes taxes & fees
13 Apr - 14 Apr
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 27 Mar 2025 start from NZ$327.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Castle Hilo Hawaiian Hotel?

Yep, Castle Hilo Hawaiian Hotel has a free self car park.

Are there any beaches close to Castle Hilo Hawaiian Hotel?

The closest beach to Castle Hilo Hawaiian Hotel is Onekahakaha Beach Park (3.1 km).

Does Castle Hilo Hawaiian Hotel have a pool?

Castle Hilo Hawaiian Hotel has an outdoor pool.

Does Castle Hilo Hawaiian Hotel serve breakfast?

Yeah, brekkie is on offer daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Castle Hilo Hawaiian Hotel?

No, Castle Hilo Hawaiian Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Castle Hilo Hawaiian Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Castle Hilo Hawaiian Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Castle Hilo Hawaiian Hotel?

No, only service animals are allowed.

Is there a golf course on site at Castle Hilo Hawaiian Hotel?

There is a golf course next to Castle Hilo Hawaiian Hotel.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1211 reviews
Rating 8 - Good. 367 out of 1211 reviews
Rating 6 - Okay. 171 out of 1211 reviews
Rating 4 - Poor. 64 out of 1211 reviews
Rating 2 - Terrible. 47 out of 1211 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

George

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good location and view of bay. Complementary breakfast is simple but okay. Option to buy breakfast at onsite restaurant. Room was old (as of December 2024). Lots of small bugs around sink area. Towels rough. Staff friendly. Temper your expectations based on the cost.
Stayed 2 nights in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
it was great
Stayed 4 nights in Dec 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert Christopher, Waco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a enjoyable experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

James, Pahoa

Stayed 2 nights in Dec 2024

6/10 Okay

ROWLAND

Disliked: Property conditions & facilities
This is an old hotel that has not been upgraded. The walls are very thin. The adjoining room was occupied the first night (out of 4). They weren't particularly noisy but we could hear every sound they made. The hotel is in poor repair.
Stayed 4 nights in Dec 2024

6/10 Okay

Atish, San Antonio

Travelled with family
Disliked: Amenities
The property location is good; however, it looks old. Interiors probably need a makeover. Complimentary breakfast was limited to croissant, banana bread, coffee and juice. We stayed 3 days and housekeeping never showed up. The toiletry provided was in small tubes, like samples and won't last more that one wash. For $300 per night, it's is not worth the stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

BO YOUNG

Stayed 7 nights in Dec 2024

6/10 Okay

Aravind

Liked: Cleanliness
Stayed 4 nights in Dec 2024

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property badly needs updating. The first room we were given had an extremely unpleasant odor, and the staff did switch us to another room, which was fine, but the switch involved waiting in a long line to get our new key cards. The view was beautiful, and there is a lovely park to walk in from the property. The breakfast was very watery oatmeal, day old croissants and donuts, and apples (no Hawaiian fruit or pastries!)
Stayed 5 nights in Dec 2024

8/10 Good

Marion

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The staff was rude from check in to check out
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the local hospitality of this place. Truly the only place worth staying at in Hilo.
Stayed 1 night in Dec 2024

2/10 Terrible

Kristi Rose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Sterling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check-in
Extremely friendly and helpful check-in. I forgot to ask for a room close to the elevator for my elderly mother and they were very accommodating. The hotel, while a little dated - is right on the water and the sea side has a great view. The elevator are very fast, and the restaurant and bar have great food.
Stayed 1 night in Dec 2024

6/10 Okay

JING

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Jeannie

Not enough parking spaces available at times.
Stayed 16 nights in Nov 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited amenities
Stayed 3 nights in Dec 2024

6/10 Okay

Shantelle

Travelled with partner
Disliked: Property conditions & facilities
Front desk staff that we encountered were very robatic and it felt as if we were interrupting their lunch. At check-in the agent was chewing as we walked up and at check-out the agent had a fork in her hand. Other staff around property was very friendly. Continental breakfast was a very underwhelming experience. Watery oatmeal, cold pastries, apple as your only fruit option.
Stayed 1 night in Dec 2024

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much. Staff at front desk and dining were exceptional
Stayed 1 night in Dec 2024

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, Ewa Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent view of Maynard Kea from some rooms
Stayed 2 nights in Dec 2024

8/10 Good

Yuhui

Travelled with family
Liked: Cleanliness, staff & service
The free continental breakfast is too cheap.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , beautiful view and the staff was awesome.
Stayed 2 nights in Dec 2024