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Castle Hilo Hawaiian Hotel

3.5 star property
Bayside Hilo hotel in Keaukaha with free parking

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Room, Oceanfront
Sports facility
Lanai
Suite, 1 Bedroom, Ocean View | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping
The current price is NZ$387
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    ‪1 min walk‬
  • Liliuokalani Park and Gardens
    ‪6 min walk‬
  • Coconut Island Park
    ‪7 min walk‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, (1233)
The price is NZ$467
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About the area

Hilo

At Castle Hilo Hawaiian Hotel you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. .Near this 3.5-property class Keaukaha hotel, you'll find Port of Hilo.

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk
  • Coconut Island Park - 7 min walk
  • Hilo Shopping Center - 3 min drive
  • University of Hawaii at Hilo - 5 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 23 Feb 2025 start from NZ$325.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Castle Hilo Hawaiian Hotel?

Yep, Castle Hilo Hawaiian Hotel has a free self car park.

Are there any beaches close to Castle Hilo Hawaiian Hotel?

The closest beach to Castle Hilo Hawaiian Hotel is Onekahakaha Beach Park (3.1 km).

Does Castle Hilo Hawaiian Hotel have a pool?

Castle Hilo Hawaiian Hotel has an outdoor pool.

Does Castle Hilo Hawaiian Hotel serve breakfast?

Yeah, brekkie is on offer daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Castle Hilo Hawaiian Hotel?

No, Castle Hilo Hawaiian Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Castle Hilo Hawaiian Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Castle Hilo Hawaiian Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Castle Hilo Hawaiian Hotel?

No, only service animals are allowed.

Is there a golf course on site at Castle Hilo Hawaiian Hotel?

There is a golf course next to Castle Hilo Hawaiian Hotel.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1164 reviews
Rating 8 - Good. 360 out of 1164 reviews
Rating 6 - Okay. 166 out of 1164 reviews
Rating 4 - Poor. 60 out of 1164 reviews
Rating 2 - Terrible. 45 out of 1164 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
A very unique place with an excellent view and very convenient for any activities.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammad, Augusta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel almost covers everything for a hotel in a Hawaiian Island.
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was relaxing. Staff was awesome
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is next to a really nice park and in front of the hotel there is a little convenient shop that had goodies. The cleanliness of the hotel was okay, I understood that they were short staff so I can't fully comment on that. The bed were on the hard side which are uncomfortable for me but was able to sleep through the night. Staff was friendly when I checked in and gave me all the information I needed.
Stayed 3 nights in Nov 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Randy S.

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need!
Stayed 2 nights in Nov 2024

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Property conditions & facilities
Petit dejeuner pas extra Service pas terrible ! Manque de personnel Chambre pas faite !
Stayed 3 nights in Nov 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was average at best. Two things stood out as unsatisfactory. The first was the continental breakfast, and that wasn’t a huge deal but it’s the worst I’ve ever seen. There were plain croissants, apples and oatmeal. That’s it. The more important failure was the parking situation. They host events and do not have enough parking for guests. This causes a lot of frustration leading to dangerous altercations between people trying to find parking. Their solution? The front desk staff advised us to jump the curb and park in the muddy area across the divided street. The area has zero lighting, is not a parking area and you’d have to walk in the dark over to the hotel if it’s at night. Would not stay here again.
Stayed 3 nights in Nov 2024

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try to find somewhere elso
Terrible breakfast included. Late with supplementing food when it was emty- asked them to supplement, thay answered: I think we are empty.. Also emty on coffe..
Stayed 2 nights in Nov 2024

10/10 Excellent

Leonard, rio rancho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better bargain for your buck compared to Grand Lenani. Bigger rooms and bigger balcony. Not much to brag about breakfast tho. No resort fees charged. A 4 me!
Stayed 4 nights in Jul 2024

10/10 Excellent

Marco

Stayed 1 night in Nov 2024

10/10 Excellent

Wan Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful
Stayed 3 nights in Nov 2024

4/10 Poor

Frank

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Michael

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area to walk around. It is an older venue but kept immaculately.
Stayed 1 night in Nov 2024

10/10 Excellent

Waring

Stayed 4 nights in Oct 2024

6/10 Okay

Mert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

Stephen Man Fai

Travelled with group
Good location & Quiet
Stayed 2 nights in Nov 2024

6/10 Okay

Marlyn

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Parking lot not easy to get in or out of at busy times. Lobby and pool are nice. Main thing I didn’t like was the A/C above a glass louvered window. If you cover window no a/c. Also street noise although the town shuts down fairly early.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kari-Lyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service & quick check in
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Stayed 3 nights in Oct 2024

6/10 Okay

Murielle

Liked: Staff & service
Disliked: Cleanliness
The staff is amazing, but my room wasn’t as clean as expected in the smoker area. They were amazing to let me arrive before check in and it was the one of the only room available with a balcony. Nevertheless, there were construction 🚧 outside so it was a bit noisy. Otherwise the staff is so pleasant.
Stayed 1 night in Oct 2024